Oasis Protection, LLC is committed to the security and privacy of our users’ (“you” or “your”) information in connection with any use of Oasis Protection services (“Services”).

We update our policy from time to time without notice, and all updates will be published on our website at www.oasisprotection.com

If you have any questions concerning this policy, you may contact Oasis Protection directly using any of the communication means outlined at the end of this policy.

How we collect and use information

By using any of our Services, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us.

Personal information

Oasis Protection understands your desire to protect personal information. In the course of using our services we may collect personal information, which is information that specifically identifies you as an individual that can be used to contact or identify you.

We may obtain your personal information when you correspond with us or engage in certain other activities on our website or in our call center.

This policy describes how your personal information is gathered, tracked or used to give you choices on how you can communicate with us.

If such choices are not offered on web pages or services where your personal information is provided or obtained, please select one of the communication channels at the bottom of this Policy to indicate your communication preferences. Personal Information may be used to:

• Fulfill requests for products, services or information
• Improve our services
• Administer your use of services
• Improve and personalize your user experience
• Provide updates and product announcements
• Better understand your interests and needs
• If you purchase a plan with us online or over the phone we will ask you for information necessary to complete the transaction – such as your name, address, phone number, e-mail, and credit card number.
• If you request technical support online, we will ask you for information necessary to complete the transaction – such as your name, address and information about your computer hardware, software and the nature of the problem you are experiencing. You make the decision whether to proceed with any activity that requests Personal Information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction or receive support.
• To provide you with information about security alerts, services upgrades, new services, newsletters, informative e-mails, and research on future service ideas or improvements
• To assist us in creating content that is relevant to you
• To provide you with special offers that may be of interest to you
• To assist us in creating better services to meet your needs
• To allow you to purchase and download Services, obtain access to services or otherwise engage in activities you select
• To help you quickly find services or product information important to you

Website and Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

Oasis Protection uses cookies to help track visitors, their usage of Oasis Protection’s website, and their website access preferences.

Oasis Protection visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Oasis Protection’s website, with the drawback that certain features of Oasis Protection’s website may not function properly without the aid of cookies.

Sharing your information

Oasis Protection will not sell or rent any of the Personal Information you voluntarily provide to any source. However, we do share some of the information with certain third parties who are involved in processing applications, providing service for us, and fulfilling our obligations under our agreements with you.

We only share your information when it is necessary in order to complete the application, confirm you as an Oasis Protection customer, and provide Service. Third parties only receive the information necessary to complete their respective service(s).

Other uses of your information may include:

• Disclosure as required by law, such as to comply with a subpoena, or similar legal process;
• Disclosure when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
• Disclosure with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

Email and Text Message Marketing

By submitting your email address and/or phone number through the Website, you are expressly consenting to receive emails and/or text messages from Oasis Protection.

To opt-out of receiving email messages from us, click on the “Unsubscribe” link contained in each email.

If you no longer wish to receive text messages, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Personal Protection Pendant.

Please allow up to 10 business days for us to process your request. Please note if you decide not to receive marketing emails or texts from us, you may still receive transactional email messages regarding your account (i.e., order confirmations, etc.). If you have questions or concerns regarding this provision, please contact us at csr@oasisprotection.com

Security and quality of personal information

We have taken security measures, consistent with standard information security practices, to protect your Personal Information.

These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction. Credit card information is transmitted using secure socket layer (SSL) encryption.

California privacy policy

Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year.

The law provides that companies must inform consumers about the categories of personal information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties.

To request a copy of the information disclosure provided by us pursuant to Section 1798.83 of the California Civil Code, please contact us via the email or address stated above. Please allow 30 days for a response. 

Disputes and legal proceedings

We regularly review our compliance with this Policy. If we receive a formal written complaint from you, we will attempt to contact you directly to address any of your concerns.

We will cooperate with the appropriate governmental authorities to resolve any complaints regarding the collection, use, transfer or disclosure of personal data that cannot be amicably resolved between you and us.

The Services are governed by the laws of the State of Iowa, without regard to its conflict of law’s provisions.  Any dispute, controversy or claim arising out of or relating to this Policy or the breach, termination or validity thereof shall be finally settled at our discretion (i) in the Ohio District Court for Cuyahoga County,; or (ii) in binding arbitration in the city of Cleveland, Ohio by a panel of two arbitrators chosen, and an arbitration proceeding conducted in accordance with the rules then applying of the American Arbitration Association.

You agree that you may bring claims against us only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Minors privacy

We do not knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files within a reasonable time.

How to contact us

If you have any questions, comments or concerns about our Privacy Policy contact us at csr@oasisprotection.com